If you have questions or concerns regarding this statement, you should first contact Antony Arena at 0423 253 515.
Collection of Information
In order to use The Highball Express website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by The Highball Express is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from The Highball Express customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at [email protected].
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected].
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
The Highball Express uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected].
You will be notified when any third party that is not our agent/service provider collects your personal information, so you can make an informed choice as to whether or not to share your information with that party.
The Highball Express may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. The Highball Express does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links on The Highball Express site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of The Highball Express.
The Highball Express Security Policy
The Highball Express uses the Woocommerce Payment Gateway for its online credit card transactions. Woocommerce processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Woocommerce gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by The Highball Express or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- Woocommerce is an authorised third party processor for all the major Australian banks.
- Woocommerce at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by The Highball Express.
After ordering online, you will receive an email confirmation from us containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your pick up details after you order has been confirmed. If you wish to query an order please contact us at [email protected].
Refund & Returns Policy
Purchases via our website are covered by Australian Consumer Law. If you are not satisfied with your purchase, please contact us at [email protected] so that we can resolve any problems.